SHIPPING POLICY

Where We Ship

We currently ship worldwide..

If your location is not listed at checkout please email helloatslimsis@gmail.com and we will do our best to accommodate your order.

Processing Time

All orders are processed within 2–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Challenge box orders placed before the 25th of the month are prioritized to ensure delivery before the 1st challenge start date. If you order after the 26th your box may arrive after the challenge start date — contact us and we will advise on the best course of action.

Estimated Delivery Times

USA — Standard — 3–5 business days
UK — Standard — 7–10 business days
Caribbean — Standard — 10–14 business days

Delivery times are estimates and are not guaranteed. Delays may occur during peak periods, public holidays, or due to circumstances outside our control including customs processing for international orders.

Order Tracking

A tracking number will be emailed to you within 24 hours of your order shipping. Use this number to track your order through the carrier's website. If you have not received tracking information within 5 business days of your order please contact helloatslimsis@gmail.com.

Customs and Import Duties

International orders may be subject to customs fees, import duties, and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs. Lost or Stolen Packages

SlimSis is not responsible for packages lost or stolen after delivery confirmation. If your tracking shows delivered but you have not received your package please check with neighbours and your local postal depot first. If the package cannot be located contact us at helloatslimsis@gmail.com and we will work with the carrier to investigate.

Damaged in Transit

If your order arrives damaged please contact us within 48 hours of delivery with your order number and photographs of the damage. We will arrange a replacement or refund as appropriate.

Address Errors

Please ensure your delivery address is correct at checkout. SlimSis is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an address error contact us immediately at helloatslimsis@gmail.com — if your order has not yet shipped we will correct it. Once shipped we are unable to redirect packages.