Refund policy
At SlimSis we stand behind every product we make. If something is not right we want to make it right. Please read this policy carefully before purchasing.
Consumable Herbal Products — Teas, Drops, Capsules, Powders
Due to the consumable nature of our herbal products and for the health and safety of all customers we are unable to accept returns on our products.
We offer a full refund or replacement in the following circumstances:
Your product arrives damaged or broken
Your product arrives with missing components
Your product is defective or not as described
Your order is incorrect — wrong product shipped
To be eligible you must contact us at helloatslimsis@gmail.com within 48 hours of delivery with your order number and clear photographs of the issue. We will resolve your case within 3 business days.
Unopened Products
Unopened products in their original sealed condition may be returned within 14 days of delivery. You are responsible for return shipping costs unless the return is due to our error. Refunds are processed within 5–7 business days of receiving the returned item.
Digital Products
Digital products including the Protocol Guide, Meal Framework, Movement Plan, Mindset Guide, and Weekly Check-In Templates are non-refundable once accessed or downloaded.
The 30 Day Challenge Box
Challenge box refund requests made before your box has shipped will be honoured in full. To cancel before shipping email helloatslimsis@gmail.com as soon as possible with your order number.
Once your challenge box has shipped we are unable to refund the physical products. If your box arrives damaged or incomplete contact us within 48 hours and we will resolve it immediately.
Challenge tier upgrades — if you wish to upgrade from The Box to The Guided Challenge or The Mastermind contact us before your box ships and we will arrange the difference.
Payment Plans
If you are on a payment plan and wish to cancel your order before fulfilment contact us immediately. Once your order has shipped payment plan instalments remain due as agreed. We are unable to cancel payment plan obligations after fulfilment.
Exchanges
We do not offer direct exchanges. If you would like a different product please return your unopened item within 3 days and place a new order.
Late or Missing Refunds
If you have not received a refund within 7 business days of our confirmation please check your bank account and contact your card provider. If you have done this and still have not received your refund contact us at helloatslimsis@gmail.com.